Customer Centric Culture

Building a customer centric organization is key to business performance. With our Customer Centric Culture Survey, you can explore employee feedback as it relates to the five pillars that impact customer experience:

Designed to gather a holistic view of the extent of customer centricity within your organization, the insight provides you with an understanding of where action needs to be taken to achieve a customer-centric culture, as well as steps for improvement. Customer centricity requires:

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