April 2018

  • Invest in Customers & They’ll Invest in You
    April 30, 2018
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    7-in-10 young* consumers want guidance from their bank in preparing for retirement, but fewer than 2-in-10 are receiving it.

    On the heels of Financial Literacy Month, many financial institutions have found themselves taking stock of their educational resources to understand...

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  • The Prosperity Of Your Brand Today Depends On Customer Experiences
    April 22, 2018
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    It’s never been a more exciting time to be in the customer experience (CX) business. By 2021, global spend on customer experience is expected to reach $13 billion. To understand the dynamics behind this fast-growing discipline, and advise companies...

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  • How to Be a Better Partner to Health Systems
    April 22, 2018
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    The new reality of a changing health system.

    I recently switched doctors when our company changed health plans. After mining my network to create a shortlist of potential new PCPs, I had to call five different offices before finding...

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  • What Cryptocurrency Means for Consumers
    April 10, 2018
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    The world of investing has evolving from meeting your financial advisor in an office during business hours, to easily making seamless trades with a few clicks of a mouse. Then a few years ago, automated investor – or robo-advice...

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