• Persistently Consistent: Five Steps to Consistent Customer Experience
    September 18, 2017
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    “Sir please take your shoes off!” the TSA officer commanded.

    The befuddled elderly man was rightfully confused… everyone else in line had their shoes on as they proceeded through security.

    He looked around one more time as he unpacked his toiletries...

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  • Competitive Intelligence Can Provide Growth Opportunities and an Early Warning System for...
    August 26, 2016
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    “Your ability to learn faster than your competition is your only sustainable competitive advantage.”
    - Arie De Gues (Competitive Strategy Thought Leader)

    With the dominance of agile innovation and increasing market disruption, how can organizations understand and...

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  • More than Just Engagement- Creating Winning Workplaces
    August 11, 2016
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    Engage and inspire in the here and now

    Doug Conant was CEO and President of the Campbell Soup Company from 2001-2011. In order to improve the company’s declining business performance and employee engagement he took radical action. He transformed the...

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  • adult beverage trends Examining the World of Adult Beverages: The Rules Have Changed
    August 5, 2016
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    The world of adult beverages, which includes beer, wine, and spirits, has enjoyed fairly stable global consumption. Through economic booms and busts consumers remain fairly unfazed, altering their purchases based simply on availability and budgets. However, even given these...

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  • Digital Capabilities in Financial Services: Catching Up to Get Ahead
    July 25, 2016
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    The use of digital capabilities defines our lives, and the financial services industry is not sitting on the sidelines.

    Here are the five key digital capabilities trends in the Financial Services industry you need to know:

    Trend #1: Digital is...

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  • financial services technology Two Futures of Financial Services
    July 14, 2016
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    Recently a major payments and cards organization’s CEO communicated its innovation strategy: “mobile is the future of financial services and our organization will continue innovating incrementally around our product.” These words on mobile mirror the anticipated rhetoric of traditional...

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  • Robo-Advisors Have Arrived. Are You Ready?
    July 12, 2016
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    A New Wave of Innovations

    Without even stepping foot into a store, your groceries can be delivered to your door. You can pull out your smartphone and order a car to pick you up from your exact location. You can...

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  • Is a Chatbot Right for Your Company?
    June 15, 2016
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    Chatbots, those artificial intelligence apps that interact with people like human beings, have gone from science fiction to reality. Your customers encounter them not just in movies but also in real life as they shop, browse social media, or...

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  • Millennials chatbot image Millennials and Chatbots
    June 3, 2016
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    The Generational Divide When It Comes to Tech Solutions

    Are chatbots a fun new way to interact online? A scary technology that’s putting people out of jobs? A convenient tool to address simple queries? Or, a poor substitute for a...

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