Customer

  • Empty miniature shopping cart on laptop, online shopping concept. Welcome to the World of Personalization!
    November 9, 2016
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    Off-the-shelf products are so last week. The days of being restricted to exactly what is available in-store are over. E-commerce opened a world of opportunity that provided consumers with greater variety, the ability to shop on their schedules and...

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  • chessci2 Competitive Intelligence Can Provide Growth Opportunities and an Early Warning System for...
    August 26, 2016
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    “Your ability to learn faster than your competition is your only sustainable competitive advantage.”
    - Arie De Gues (Competitive Strategy Thought Leader)

    With the dominance of agile innovation and increasing market disruption, how can organizations understand and...

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  • adult beverage trends Examining the World of Adult Beverages: The Rules Have Changed
    August 5, 2016
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    The world of adult beverages, which includes beer, wine, and spirits, has enjoyed fairly stable global consumption. Through economic booms and busts consumers remain fairly unfazed, altering their purchases based simply on availability and budgets. However, even given these...

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  • Chatbot-Right-for-company-blog Is a Chatbot Right for Your Company?
    June 15, 2016
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    Chatbots, those artificial intelligence apps that interact with people like human beings, have gone from science fiction to reality. Your customers encounter them not just in movies but also in real life as they shop, browse social media, or...

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  • Meetings Mending a Common Organizational Deficiency – A Meeting to Review your Meetings
    January 21, 2016
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    Tired of having meetings to discuss other meetings? While meetings in the workplace are routine (and often necessary),  are they as efficient as they could and should be? Read our latest blog on how to make meetings more meaningful...

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  • customerheart Goodwill goes a long way: how customer fulfillment drives sales in retail
    December 18, 2015
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    When you think of buyers being influenced by emotions, it’s often in the case of an impulse buy or a sappy commercial. But tapping into customer emotions can help you improve brand loyalty over the long run. While 94%...

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  • customerblog Make a Positive In-Store Impression, Earn Customer Loyalty
    December 15, 2015
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    In retail, brand power is about more than being well liked. When surveyed, only 29% of customers have consistently high expectations of a retail brand they recently shopped, despite 75% of them saying it’s a brand they like. Low...

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  • Dow Jones group-photo1 Dow Jones – US Winner of the ORC International Excellence in Employee...
    October 2, 2015
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    Each year, ORC International celebrates excellence in employee engagement amongst our clients around the world. Winners of ORC’s International Excellence in Employee Engagement Award achieve the highest engagement survey scores relative to external benchmarks. This year’s winner is one...

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  • People pay via phones Apple Pay, Android Pay, Samsung Pay – Oh My!
    August 21, 2015
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    With the anticipated launch of Android Pay and Samsung Pay in the near future, a triumvirate of mobile payment platforms is nearly complete. Samsung joins Apple and Google in the race for mobile payments dominance. Now that three of...

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