Our client, Laing O’Rourke, is a multidisciplinary design, manufacturing, engineering, and construction group. Through its global network, the business has a presence in a wide variety of sectors across the UK, Middle East, Canada, Australia, and Southeast Asia. The health and safety of its people is paramount to Laing O’Rourke. As a result, the organization has set the “Mission Zero” objective to eradicate all incidents from its operations. In order to achieve this, the Health & Safety team were eager to better understand the culture surrounding safety at work; this includes leadership behaviors, communications, peer influence, well-being, and other factors. Gathering a deeper insight into safety culture across the organization would enable the team and wider business to identify areas for focus and further development that would support the achievement of Mission Zero.
We worked in collaboration with Laing O’Rourke to develop a customized safety culture survey that was aligned to their business context and objectives. In total 27,000 people (including all employees, subcontractors, and joint venture partners) across more than 200 project sites worldwide were invited to complete the survey. This was the first time that Laing O’Rourke had implemented a businesswide health and safety survey. We ensured that the survey was easy to access by offering online, mobile, and paper versions in 12 languages. The survey was launched on Safety Awareness Day, which is a global initiative designed to reinforce the importance of safety within the business and encourage employees to share their views and ideas for improvement.
More than 10,000 people from around the globe took part and had their say in the first Safety Culture Survey. Our teams developed and presented a report of the headline findings to the Senior Leadership Team, including identifying areas to celebrate and maintain as well as opportunities for further improvement. In addition, we provided Laing O’Rourke with a suite of online and static reports that have been cascaded to a local level. This enabled managers across the business to review their team’s feedback and use these insights to inform action plans around improving safety culture.