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The Truth about the Net Promoter Score
Do you really need just one number to grow your CX program? The Net Promoter Score has been all the rage for the decade. It has arguably helped many clients, but there is certainly a dark side to NPS....
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The Importance of the Right Tech for Your CX program
Thinking about overhauling your CX program? With technology playing such a large role in modern VOC systems, it is critical you get that right BEFORE you issue that P.O. At ORC we curate and recommend the right technology for...
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Why employees are your loudest ambassadors… and what to do about it
Your employees can be your company’s best – or worst – ambassadors. Learn how top brands enlist their employees to support their employer brands, and how you can, too.
One simple Google search. That’s all it takes for a candidate...
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How Intuit Built a Better Support System for Intrapreneurs
Blog is an excerpt from Dr. Simone Ahuja- Co-Author of Jugaad Innovation: Think Frugal, Be Flexible, Generate Breakthrough Growth; Founder- Blood Orange. Dr. Ahuja is also our distinguished keynote speaker for our upcoming roundtable Innovation at the Speed of Tomorrow.
The original...
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