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  • Stop Chasing Unicorns: Building a Brilliant Data Science Team
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    Data scientists are in high demand and may seem impossible to find. But the key to developing a successful data science organization may be easier than you think.

    In today’s marketplace, data is one of the most valuable assets a...

    Broad Data

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  • Invest in Customers & They’ll Invest in You
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    7-in-10 young* consumers want guidance from their bank in preparing for retirement, but fewer than 2-in-10 are receiving it.

    On the heels of Financial Literacy Month, many financial institutions have found themselves taking stock of their educational resources to understand...

    Customer

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  • The Prosperity Of Your Brand Today Depends On Customer Experiences
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    It’s never been a more exciting time to be in the customer experience (CX) business. By 2021, global spend on customer experience is expected to reach $13 billion. To understand the dynamics behind this fast-growing discipline, and advise companies...

    Customer

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  • How to Be a Better Partner to Health Systems
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    The new reality of a changing health system.

    I recently switched doctors when our company changed health plans. After mining my network to create a shortlist of potential new PCPs, I had to call five different offices before finding...

    Growth

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