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  • The Importance of Leadership in CX
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    What makes CX programs fail or fly? Well, a bunch of things…but the one common denominator tends to be around proper leadership. Leadership from the top that supports a Customer Centric culture in words, actions, and resources. After that...

    Customer

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  • How To Set Strategic Goals for CX
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    “How are we ever going to achieve our goals if we don’t what they are?” the CCO for a large Pharmaceutical company asked rhetorically. He was making a point that many in the industry surprisingly pay little...

    Customer

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  • The Importance of the Right Tech for Your CX program
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    Thinking about overhauling your CX program? With technology playing such a large role in modern VOC systems, it is critical you get that right BEFORE you issue that P.O. At ORC we curate and recommend the right technology for...

    Customer

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  • Why employees are your loudest ambassadors… and what to do about it
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    Your employees can be your company’s best – or worst – ambassadors. Learn how top brands enlist their employees to support their employer brands, and how you can, too.

    One simple Google search. That’s all it takes for a candidate...

    Employee Engagement

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