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  • How To Set Strategic Goals for CX
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    “How are we ever going to achieve our goals if we don’t what they are?” the CCO for a large Pharmaceutical company asked rhetorically. He was making a point that many in the industry surprisingly pay little...

    Customer

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  • The Importance of the Right Tech for Your CX program
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    Thinking about overhauling your CX program? With technology playing such a large role in modern VOC systems, it is critical you get that right BEFORE you issue that P.O. At ORC we curate and recommend the right technology for...

    Customer

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  • Why employees are your loudest ambassadors… and what to do about it
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    Your employees can be your company’s best – or worst – ambassadors. Learn how top brands enlist their employees to support their employer brands, and how you can, too.

    One simple Google search. That’s all it takes for a candidate...

    Employee Engagement

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  • How Intuit Built a Better Support System for Intrapreneurs
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    Blog is an excerpt from Dr. Simone Ahuja- Co-Author of Jugaad Innovation: Think Frugal, Be Flexible, Generate Breakthrough Growth; Founder- Blood Orange. Dr. Ahuja is also our distinguished keynote speaker for our upcoming roundtable Innovation at the Speed of Tomorrow. 

    The original...

    Innovation

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  • How culture can make or break innovation
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    By Brian Reuter, VP- ORC International; and Ashley James, VP- ORC International

    No matter how large or small an organization, it can’t effectively implement its strategy without the buy-in and commitment of not only leadership, but employees as well. Nowhere...

    Innovation

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  • Stepping Up the Corporate Wellness Commitment
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    Companies that implement employee wellness programs have discovered that healthy employees work harder and create fewer business costs than those employees who are less healthy. One study by Harvard Medical School found that for every dollar companies spent on...

    Employee Engagement

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  • The new rules of talent attraction
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    Let’s face it – attracting talent is tough. You’ve told us it’s the biggest challenge you face this year.

    A decade ago, before smartphones turned the world upside down, finding the perfect candidate for your role was easier. Now, the...

    Employee Engagement

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