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  • Digital Capabilities in Financial Services: Catching Up to Get Ahead
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    The use of digital capabilities defines our lives, and the financial services industry is not sitting on the sidelines.

    Here are the five key digital capabilities trends in the Financial Services industry you need to know:

    Trend #1: Digital is...

    Growth, Strategy

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  • Two Futures of Financial Services
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    Recently a major payments and cards organization’s CEO communicated its innovation strategy: “mobile is the future of financial services and our organization will continue innovating incrementally around our product.” These words on mobile mirror the anticipated rhetoric of traditional...

    Innovation, Strategy

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  • Robo-Advisors Have Arrived. Are You Ready?
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    A New Wave of Innovations

    Without even stepping foot into a store, your groceries can be delivered to your door. You can pull out your smartphone and order a car to pick you up from your exact location. You can...

    Innovation, Strategy

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  • Is a Chatbot Right for Your Company?
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    Chatbots, those artificial intelligence apps that interact with people like human beings, have gone from science fiction to reality. Your customers encounter them not just in movies but also in real life as they shop, browse social media, or...

    Customer, Innovation, Strategy

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  • Millennials and Chatbots
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    The Generational Divide When It Comes to Tech Solutions

    Are chatbots a fun new way to interact online? A scary technology that’s putting people out of jobs? A convenient tool to address simple queries? Or, a poor substitute for a...

    Innovation, Strategy

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  • Make Innovation Happen
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    Tips to Gain Buy-in, Prioritize, and Build an Innovation Culture

    I wasn’t sure what to expect at this year’s Front End of Innovation conference. There has been so much emphasis on innovation I was curious how some of the world’s...

    Growth, Innovation, Strategy

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  • Ready or Not…Here Come Chatbots!
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    So you thought Siri was cool and revolutionary? Well, get a load of the next gen of artificial intelligence — chatbots. Maybe you've heard of chatbots — and maybe you haven't. But you'll soon be hearing alot more. Chatbots...

    Innovation, Strategy

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