Global Perspectives Shows High Performing Organizations Boast Employees that are Four Times More Engaged than Others
Business intelligence firm ORC International today launched its 7th annual Global Perspectives study, which dives into the workplace and what makes a company successful in the eyes of its employees. The study surveyed more than 8,000 employees in Europe, North America and Asia Pacific to gain more insight on employee experiences on a global scale.
The study found that 86% of employees in the U.S. who work for high-performing organizations are engaged, as opposed to 20% of employees feeling engaged at low-performing companies. Those who work at companies who are customer-centric also feel four times more invested in the company (84%) than those at organizations who aren’t customer-centric (19%).
“An organization’s people create its success,” said Sally Winston, Global Head of Employee Engagement at ORC International. “While very few employees wake up saying ‘I want to do a terrible job today,’ most also aren’t overly excited to get to work in the morning. This report amplifies the argument for engagement and how employers need to work on the things that really matter to maintain a thriving workplace.”
Of the countries surveyed, Global Perspectives found that the U.S. has seen a boost in employee engagement this year, which increased to 72% from 68% in 2015. The trends show that personal and organizational performance have been the real differentiators in this jump.
In an effort to promote a stronger percentage of engaged employees across the globe, the survey recommends 10 steps to improving individual performance, giving employees a more positive impression of their employer and becoming a winning workplace:
1. Encourage employees to be advocates of their organization
• 50% of employees in the U.S. believe that a company is only as good as the employees say it is.
2. Be mindful: engage people in the here and now, not in the future
• In the U.S. 43% of Millennial employees say they would change jobs every few years to get the best career opportunities rather than staying in one company for a long period of time. This is a big drop compared to the 27% of Generation X and Baby Boomers who agree with this viewpoint.
3. Empower leaders to be authentic, agile and connected
• In the U.S., 62% of employees say they trust and respect their leaders, making it one of the most trustworthy nations surveyed.
4. Deliver transformational communications
• Nearly two-thirds of U.S. employees believe the communications they receive are open, honest and help them do their job better. That said, only 52% think the communications they receive from their employer excite or inspire them.
5. Show appreciation for employees’ efforts
• Nearly three quarters of U.S. employees feel valued and 78% think their organization respects individual differences. Feeling valued is a top driver for engagement in the U.S.
6. Use learning and development to grow talent
• Fewer U.S. employees believe they have opportunity for personal growth and development in their organization (63% compared to 69% last year).
7. Show employees that they care by placing safety ahead of cost or schedule
• 68% of U.S. employees are confident their senior leaders would not place cost or schedule ahead of safety.
8. Embrace customer-centricity across the entire organization
• In the U.S., only 64% of employees working in a non-customer-facing role are engaged, compared to 74% of employees that work directly with customers.
9. Encourage ideas
• Although 62% of U.S. employees believe their organization values creativity and innovation, 20% of employees don’t think their organization recognizes the role failure plays in innovation.
10. Support people’s health and wellbeing
• The U.S. is one of the leading nations when it comes to wellbeing at work: 62% believe their organization cares about their health and wellbeing, compared to the global average of 54%.