The purpose of this survey
o We only conduct market research surveys.
Personal data we collect
o We store and collect a wide range of personal data for the purpose of our surveys, but only personal data that is directly relevant to the objectives of our survey.
o The personal data that we collect may include your name, address, e-mail, personal description and/or photographs (if you share any of this data with us), or any other data that you share with us. You may choose whether to share this personal data with us, or not.
o In most cases, contact details of respondents are given to us by the person commissioning the survey (for example, they may give us a customer or employee list). For some studies we purchase contact details from third party database or market research panel companies.
How we use personal data
o We collect personal data for market research purposes to help our clients improve their products, services or the way they conduct their business.
o Personal data shared with us by you may be kept in its identifiable form (so that you can be identified), or in an aggregated, anonymous form (so that you cannot be identified).
o If we provide a report to a third party (for example, whoever has commissioned the survey), then any personal data that you have shared with us will only be included in the report on an anonymous basis (so that you cannot be identified from the report or any of the data in it) unless we have previously requested your express consent to identify you and you have given that consent to us.
o No marketing or sales follow-up results from you taking part in a survey unless we have previously received your express consent to such marketing or follow-up.
o You may choose to obtain access to, or to correct, your personal at any time. Similarly, you may withdraw your consent to processing your personal data at any time (in which case we will delete your personal data). In order to do any of these things, please contact us using the details below.
o Our surveys will not contain cookies unless clearly indicated.
o Our full policies are available by clicking on the link below: UK/Europe/Asia Pacific/US
o Queries relating to this survey can be directed to the ORC International contact named in the survey invite or within the survey itself. Alternatively you can visit our website at www.orcinternational.com for more ways of getting in touch. Our company number is 01088226 and our address is 186 City Road, London, EC1V 2NT.
o Our survey, questionnaires or related documents may contain links to and from the websites of our partner networks, advertisers and affiliates. ORC International is not responsible for the data policies, procedures or content of any third party website which may be linked from our survey pages or questionnaires. Please check these policies before you submit any personal data to these websites.
o We may choose to participate in a survey and to share personal data with us and, if you do choose to do so, you are agreeing to the use of your personal data as described in this policy. You should therefore not complete a survey or questionnaire unless you have read this policy first and are happy to agree to its terms.
o Your rights in relation to any personal data that we collect from you are set out in detail below.
Purposes for which we collect personal data
o Information that we collect from you is used:
o for market research purposes, for providing our services to you and, on your behalf, to the company who commissioned the survey or questionnaire;
o to provide you with support (including by way of telephone assistance).
o to manage our service and improve our offering (be it the creation of new content or survey/questionnaire features); and
o For market research purposes, we may use the survey or questionnaire responses you provide for product development, to support client relationships, for work planning and strategic decision making or to undertake research and analysis for third parties. Third parties will only receive a report that contains data in aggregated, anonymous form and we will not share your personal data with them in a form which enables you to be identified from it if we have first obtained your express consent. We or permitted third parties will only make further contact with you if you have consented to this.
o We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes or for any other purpose not stated in this policy. You can exercise your right to prevent such processing by checking certain boxes on the survey or questionnaire. You can also exercise this right at any time (and withdraw your consent) by contacting the ORC International contact named on the survey invite or within the survey itself.
o Unless you agree otherwise, any personal data we hold or collect about you will be treated as confidential. For some surveys we may ask your consent to report on your personal data in a form which identifies you alongside your responses. If you agree, we will ensure that this information is used only for the purposes stated.
Information we collect
o When you complete an ORC International survey you may disclose personal data to us. This may be information about you as an individual (including your name, address, e-mail address, phone number, personal description and/or photograph) or opinions you offer in response to our survey questions (including the survey or questionnaire data) or other data which you intentionally share (for example a testimonial).
o When you complete our survey, we may also automatically collect usage data when you interact with our services (including log files about the nature of your access, such as your IP address, system versions, browser versions or time zones). We may also collect information about your visit, including Uniform Resource Locators (URL), page response times, download errors, length of visits to certain pages and page interaction information.
o We may also receive information about you from other sources (for example, as part of an employee or a customer list given to us by our client). We may combine this information with the information you give to us.
Use of Personal Information by Third Party Partners
o We may share your personal data with third party partners in order to enable them to provide specific services to ORC International, such as fulfilling requests for information, receiving and sending communications, analysing data or other support tasks from time to time. In such cases, we will remain the controller of the personal data concerned and will have a contract with the third party partner which protects your personal data from unauthorised use or disclosure and restricts its use to purposes directed by us.
o Those third party partners will be permitted to obtain only the personal information they need to deliver the service; are required to maintain the confidentiality of the personal information; and are prohibited from using it for any other purpose.
o We do not share your personal data with any other entity controlling, controlled by, or under common control with ORC International, except in some cases when you contact us for support, in which case (depending on the time) you may be put in contact with one of our associated companies (for example, in the US) who may then have access to your personal data solely to the extent necessary to provide you with the support you have requested.
o We may disclose your personal data to third parties if required by law or to permit us to exercise our legal rights or take action regarding illegal activities or protect the rights of our clients or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.
o As we develop our business, there may be a change of control of our company, our divisions, subsidiaries, affiliates or portions of our business. In this situation, your personal data may be transferred along with the other assets of our business. Also, in the event that we, our divisions, affiliates or subsidiaries are purchased, personal data may be one of the transferred assets. In any such case, the person to whom the personal data are transferred will be required to continue to process it only in accordance with this policy.
Retention of Personal Data
o Personal data that we collect from you is retained by us for a period of 2 years after collection, unless we agree an extended period with you. After the end of the 2 year (or agreed extended) period, it will be deleted and we will no longer have a copy of it.
o If you withdraw your consent to our processing your personal data, we will delete the personal data concerned at that point and will not keep a copy of it. Your right to withdraw your consent is dealt with in more detail, below.
o We ensure that appropriate technical and organisational measures are taken against unauthorised or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, your personal data.
o ORC International, a global market research firm, is committed to maintaining the privacy and security of your personal information according to the terms outlined in this policy. As members of various national industry authorities such as the Council of American Survey Research Organizations (CASRO), the European Society for Opinion and Marketing Research (ESOMAR), the Association of Market and Social Research Organisation (AMSRO) and the Market Research Society (UK) we must adhere to rigorous industry standards which exist in part to safeguard your privacy and the security of your personal information.
o The data that we collect from you will be processed within the European Economic Area (“EEA”), except that it may sometimes be processed by staff operating outside the EEA who work for us or one of our associated companies (for example should you require out of hours telephone assistance, a member of our team in the United States may assist you). By submitting your personal data, we will ask you to agree to this transfer, storing or processing of your personal data.
o We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy. However, as information transmission over the internet is inherently insecure, we cannot guarantee the security of data sent over the internet.
Cookies and Usage Tracking Information
o We will not knowingly collect any information from or about children without prior permission from their parents or legal guardian. This is typically defined as under 16 years of age.
Your rights and contacting us
o You may withdraw your consent to our processing your personal data at any time. To do so, you should use the contact details below. Once your consent is withdrawn, we shall not process your personal data any further and will delete it without retaining a copy. If you have previously consented to us disclosing it to a third party (other than on an aggregated, anonymous basis), we may not be able to stop them continuing to process it.
o You have the right to access personal data that we hold about you. Your right of access can be in writing exercised by using the contact details below. We may require you to verify your identify before we provide access to the relevant personal data, and any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
o We want to ensure that your personal data is accurate and up to date. If any of the information that you have provided to us changes, for example if you change your email address, or if you wish to withdraw the information or consent you have provided, please let us know by contacting the ORC International contact named on the survey invite or within the survey itself. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.
o Queries relating to this survey can be directed to the ORC International using the contact(s) provided in the survey invite or survey itself. Alternatively you can visit our website at www.orcinternational.com for more ways of getting in touch.
o If you are unhappy with how we have handled your personal data you can contact your regional data protection agency for assistance and advice (EU/UK: www.ico.org.uk)
o We reserve the right to change this policy from time to time. If we make a material change to this policy or to our privacy practices, we will post an updated policy either at this location or elsewhere on our website in a prominent location. The updated policy will reflect the date of the last revision. Any changes which result in a change to the way in which we process your personal data will be subject to your consent.